Head of Customer Happiness

Lai Chi Kok, Kowloon, Hong Kong

Description

About Galton Voysey

Galton Voysey is a leading developer of Direct-to-Consumer Brands. We help exceptional founders develop their brands and sell their products leveraging the power of the Internet.

We believe that by helping founders cut out the middlemen and reach their core audience through e-commerce, we can bring value to both the brand as well as their customers.

By sitting at the center of a 400+ network of founders, entrepreneurs, craftsmen, designers, quality control specialists, logistics experts, regulatory advisors and marketing agencies, we are able to fully support founders in the development of their brands with the supply chain, design, logistics, marketing and e-commerce.

About the Position

You will ensure that Galton Voysey is synonymous with insane levels of customer satisfaction across every one of our brands. You will have ludicrously high levels of expectation when it comes to customer service in your personal life and will set the bar even higher when it comes to matching and exceeding the expectations of our own customers. You cannot do this alone however, to make this happen requires the ability to create and maintain a culture of customer focus across our entire business.

Some examples of tasks that the Head of Customer Happiness will be responsible for:

Requirements

Benefits

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