Head of Customer Happiness

Lai Chi Kok, Kowloon, Hong Kong

Description

About the Position:

Galton Voysey is looking to hire a Head of Customer Happiness. This is an incredibly exciting opportunity to establish and define our customer service function as well as build a solid team to deliver legendary service to the consumers of our brands. You will be able to have a real impact on our business by defining and promoting internally what Customer Happiness actually looks like, as well as by acting as the customer advocate in internal discussions. To achieve this we need someone who has great ideas for creative solutions & strategies that ensure that Galton Voysey brands have the happiest customers in the world.

About You:

You will have extremely high levels of expectation when it comes to customer service in your personal life and your goal will be to match and exceed the expectations of Galton Voysey’s customers. You need to have high levels of empathy and emotional intelligence as well as a genuine desire to help people and make them happy. To achieve this you need patience, personal drive and boundless energy.


Some examples of problems you should be excited to solve are:


Requirements:


Why You Want To Work For Galton Voysey:

Galton Voysey prides itself in the company culture we have built in the short years since we were founded. To achieve and sustain this, we hire extremely talented people who thrive in an environment where they can work independently, where the best idea wins and where collaboration and communication is a part of the everyday business.

Some of our benefits are:

Benefits

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